Fresh Travel Privacy & Personal Data Policy

Fresh Travel is committed to respecting and protecting users' privacy. This document details how we collect, store, use, and safeguard your personal information when you access the website www.freshtravel.vn

Privacy Policy

• This policy explains:
• How we collect and use personal data
• How we protect user information
• Users’ rights to choose and access their data

Personal Data Collected

• Full name, ID card/passport
• Phone number, email, residential address
• Accounts on communication platforms
• Service registration, feedback submission, survey participation

Cookies

• Record website usage to improve user experience
• May include session or persistent cookies
• Users may refuse cookies in their browser, but some website features may be limited

How We Use Information

• For customer support, contact, and care purposes
• Emails will not be used for marketing without consent
• Data may be analyzed to improve products and services

Disclosure of Information

• Data will not be shared with third parties without permission
• Disclosure occurs only when required by law or authorities
• May be shared internally or with affiliated companies to serve customers

Users’ Choices

• Users may refuse to provide personal information; however, some services may not be available
• Publicly shared data will follow the general terms and policies

Security Commitment

• Data is stored and protected using specialized technical systems
• 100% protection from unauthorized access cannot be guaranteed; users bear the risk
• Will notify users in case of a security breach

Protection of Children Under 15 Age

• No collection or storage of information from children under 15 years old
• If detected, data will be deleted immediately

International Users

• All access/registration activities are considered agreement to comply with Vietnamese law

Access & Correction of Information

• Users may submit requests via email or system to edit or update their personal information

Contact & Data Handling

• Fresh Travel
• Hotline: 093 321 7979
• Email: contact@freshtravel.vn
• Address: 163A Nguyen Van Thu, Tan Đinh Ward, Ho Chi Minh City
• Website: https://www.freshtravel.vn

Data in Case of Transfer or Merger

In case of management change or company merger, user data may be transferred under compliance with the current privacy policy

Last Updated: 24/07/2025

For any questions or assistance regarding privacy, please contact Fresh Travel using the information above.